Client Training

Our agency offers comprehensive training including but not limited to:

  • Collecting Defaulted Payments– The characteristics of an effective telephone collector.

  • Laws Governing Collections– FDCPA 10 golden rules.

  • Common Collection Questions– NSF checks , bankruptcy, communications with the consumer.

  • Eight Step Collection Call– Payment plan guidelines, common objections to paying.

The training schedule and content can be customized to meet your specific needs.