Client Training

Our agency offers comprehensive training including but not limited to:

  • Collecting Defaulted Payments– The characteristics of an effective telephone collector.
  • Laws Governing Collections– FDCPA 10 golden rules.
  • Common Collection Questions– NSF checks , bankruptcy, communications with the consumer.
  • Eight Step Collection Call Payment plan guidelines, common objections to paying.

The training schedule and content can be customized to meet your specific needs.

Client Training Request

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